Frequently asked questions
Can’t find what you need? Get in touch.How do I place an order?
Choose a product, review its details and select "Buy now". You will be taken to the retailer that stocks it, where you complete the purchase on their secure checkout.
Do I need an account?
No. epake has no accounts or logins. You browse freely and check out on the retailer's page.
Where do you ship?
Products ship across Canada. Free shipping is available on eligible orders to Ontario addresses; shipping options and costs are confirmed at checkout.
What currency are prices in?
All prices are shown in Canadian dollars (CAD). The final price, including taxes, is shown at checkout.
How do returns work?
Returns are handled by the retailer according to their return policy, typically within 30 days of delivery. Details are provided with your order confirmation.
How often are prices updated?
Prices and deals are refreshed regularly, and the Deals section is updated every Monday. The price at checkout is always the one that applies.
Can I suggest a product?
Yes. Send us a note through the contact page and we will consider it for the catalogue.